About Us

Welcome to Taps UK, one of the United Kingdom’s rapidly expanding online retailers for bathroom and kitchen products. As part of Utsumi UK Limited, we are proud to attract over 1.5 million visitors annually, specialising in an extensive array of bathroom and kitchen taps.

Our collection of products is continuously evolving and expanding to meet the ever-changing demands of our customers. We stock a wide variety of items from many of the leading brands in the industry, as well as our own branded products, ensuring we have a selection and price range to suit everyone.

We cater to a diverse clientele, including the general public, developers, builders, and kitchen and bathroom retailers. No matter the scale of your project, Taps UK is here to provide the high-quality products you need.

Taps UK has built an excellent reputation in the industry, which is based on three core principles: competitive pricing, an extensive range of products, and outstanding customer service. We are committed to maintaining these standards and continuing to exceed our customers' expectations.

Thank you for choosing Taps UK. We look forward to serving you and helping you find the perfect products for your bathroom and kitchen needs.

A Short Story About Taps UK...

2004 ~ 2007

The Taps UK journey began in September 2004, when the founder and Director of the company envisioned supplying quality bathroom and kitchen taps online to consumers. This vision was sparked by his realization of the excessively high costs of bathroom and kitchen taps in showrooms and DIY outlets. Despite having no prior knowledge or experience in the bathroom and kitchen industry or in online retailing, he saw an opportunity and risked all his limited assets to embark on this business venture.

Initially, the business primarily sold kitchen and bathroom taps through eBay, operating from small premises in Redditch, Worcestershire. The founder devoted himself to sourcing and importing taps and accessories from Europe and the Far East. He worked tirelessly, day and night, seven days a week, in search of new suppliers and to gain knowledge about the industry. In addition to learning the trade, he handled the day-to-day operations, which included dispatching goods and addressing customer service issues.

This period marked the humble beginnings of Taps UK, characterized by hard work, determination, and a clear vision that laid the foundation for the company's growth and success in the years to come.

By 2006, Taps UK had begun to establish a solid reputation in the online marketplace. The founder's relentless pursuit of quality and customer satisfaction started to pay off, with a steady increase in sales and positive customer feedback. The introduction of a dedicated website further bolstered Taps UK's online presence, allowing for a broader reach and improved customer interaction.

The company's website was designed with user experience in mind, featuring detailed product descriptions, high-quality images, and an easy-to-navigate interface. This attention to detail helped Taps UK differentiate itself from competitors and attract a loyal customer base. The founder continued to work tirelessly, balancing the demands of running the business, sourcing new products, and continually enhancing the customer experience.

2008 ~ 2011

In response to growing demand and market trends, Taps UK began to diversify its product offerings in 2008. The company expanded its range to include a variety of bathroom and kitchen fixtures, accessories, and fittings. This strategic move allowed Taps UK to cater to a wider audience and meet the evolving needs of its customers.

The founder's commitment to quality remained unwavering, with a continued focus on sourcing products from reputable suppliers in Europe and the Far East. The company's rigorous quality control processes ensured that every product met the high standards expected by Taps UK's customers.

During this period, Taps UK also invested in improving its logistical capabilities. A larger warehouse facility was acquired, enabling the company to hold more stock and streamline its order fulfillment processes. This investment in infrastructure was critical in supporting the company's growth and ensuring timely delivery of products to customers.

As technology continued to evolve, Taps UK embraced the opportunities it presented to enhance its business operations. The company implemented an advanced inventory management system, which provided real-time visibility into stock levels and enabled more efficient inventory control. This system also facilitated better demand forecasting and reduced the risk of stockouts or overstocking.

In addition to improving internal operations, Taps UK leveraged technology to enhance the customer experience. The company's website was continuously updated with new features and functionalities, such as live chat support, customer reviews, and personalized product recommendations. These enhancements helped to build trust and engagement with customers, contributing to increased sales and customer satisfaction.

2012 ~ 2015

The Taps UK journey began in September 2004, when the founder and Director of the company envisioned supplying quality bathroom and kitchen taps online to consumers. This vision was sparked by his realization of the excessively high costs of bathroom and kitchen taps in showrooms and DIY outlets. Despite having no prior knowledge or experience in the bathroom and kitchen industry or in online retailing, he saw an opportunity and risked all his limited assets to embark on this business venture.

Initially, the business primarily sold kitchen and bathroom taps through eBay, operating from small premises in Redditch, Worcestershire. The founder devoted himself to sourcing and importing taps and accessories from Europe and the Far East. He worked tirelessly, day and night, seven days a week, in search of new suppliers and to gain knowledge about the industry. In addition to learning the trade, he handled the day-to-day operations, which included dispatching goods and addressing customer service issues.

This period marked the humble beginnings of Taps UK, characterized by hard work, determination, and a clear vision that laid the foundation for the company's growth and success in the years to come.

By 2006, Taps UK had begun to establish a solid reputation in the online marketplace. The founder's relentless pursuit of quality and customer satisfaction started to pay off, with a steady increase in sales and positive customer feedback. The introduction of a dedicated website further bolstered Taps UK's online presence, allowing for a broader reach and improved customer interaction.

The company's website was designed with user experience in mind, featuring detailed product descriptions, high-quality images, and an easy-to-navigate interface. This attention to detail helped Taps UK differentiate itself from competitors and attract a loyal customer base. The founder continued to work tirelessly, balancing the demands of running the business, sourcing new products, and continually enhancing the customer experience.

2016 ~ 2020 and Beyond...

Throughout 2016 and 2017, Taps UK continued to prioritize its customers' needs and preferences. The company implemented a customer relationship management (CRM) system to better understand and serve its customers. This system enabled Taps UK to analyze customer data, identify trends, and tailor its offerings to meet the specific needs of different customer segments.

The company's commitment to customer satisfaction was reflected in its responsive and knowledgeable customer service team. Taps UK invested in training and development programs to equip its staff with the skills and knowledge needed to provide exceptional service. This focus on customer-centricity helped to build long-lasting relationships with customers and foster loyalty.

Like many businesses, Taps UK faced challenges during this period, including economic uncertainties and changing market dynamics. However, the company's resilience and adaptability allowed it to navigate these challenges successfully. The founder's strategic vision and unwavering commitment to quality continued to guide Taps UK's operations and decision-making.

In response to market fluctuations, Taps UK adopted a flexible approach to sourcing and inventory management. The company diversified its supplier base to mitigate risks and ensure a consistent supply of high-quality products. This proactive approach helped Taps UK maintain its competitive edge and deliver on its promise of quality and reliability.

As Taps UK entered the new decade, the company remained focused on its core mission of providing quality bathroom and kitchen fixtures to customers. The founder's vision of innovation, customer satisfaction, and excellence continued to drive the company's growth and success.

Looking ahead, Taps UK is poised to explore new opportunities and expand its product offerings further. The company remains committed to staying ahead of industry trends and meeting the evolving needs of its customers. With a strong foundation built on hard work, determination, and a clear vision, Taps UK is well-positioned for continued success in the years to come.

As Featured In

As an established online retailer, we are often approached by ITV, Channel 5 and other mainstream channels to help out with TV Shows such as 60 Minute Makeover and Cowboy Builders. We have donated to Cowboy Builders 6 times, to help out families left in distress after being let down by their original building contractors. If you click below, you can see each episode, and what was donated to them for the show, as well as links through to the main site where you can see us credited. As well as working with these companies, we have had several articles published in leading Home & Garden magazines such as "Kitchen Bathroom Bedroom" and "Period Living" in which our exclusive brand Astini was featured heavily. You can see all of these listed below.

House To Home

Country bathroom in blue and brown

ITV 60 Minute Makeover

April 2012 - Uxbridge

April 2012 - Uxbridge

August 2011 - Horsham

Channel 5 Cowboy Builders

August 2011 - Worcester Park

Channel 5 Cowboy Builders

August 2011 - Langley

Channel 5 Cowboy Builders

July 2011 - Balham

Channel 5 Cowboy Builders

January 2011 - Lewisham

Channel 5 Cowboy Builders

September 2010 - Woking

The Essential KBB Magazine

August 2008

Period Living Magazine

February 2009